Profit focused companies increase profits by making their software harder to use, with less features and more bugs. Here's how...
You may have visited an antivirus or PC optimizer website with a prominent ad offering you a "free diagnosis" of your computer after calling a phone number. That call is answered by an outsourced salesman, often in another country, who remotely connects to your computer to exaggerate your computer problems while explaining how the only hope is to buy their remote support for $250. Typically 25% of callers buy this scheme while the software company typically gets a 40% comission on remote support sales.
The same scheme happens after you purchase their software. Its difficult to activate and they display a phone number to call for "activation help". Your call leads to the same remote support sales pitch.
Those same profit focused companies make an inferior product more profitable by selling software that doesn't fix your problem or has bugs to increase phone calls to their support phone number. Support phone calls are answered by an outsourced salesman who provides support for numerous software companies. Lacking knowledge about the software their sole goal is to sell remote support. The software company receives the support service for free plus a 40% comission for each $250 remote support sale.